Differences

This shows you the differences between two versions of the page.

--- ps_report [20/04/2018 07:25]
pieter
+++ ps_report [20/04/2018 07:26]
pieter
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 When a problem occurs, please check first thoroughly the following items before to decide to return the unit.
   * When Voltage, Current or Power aren't as expected, read first the [[ps_faq|Frequently Asked Questions]] as this can be quite normal.
-  * When the current and power remain zero, check thoroughly the connected tank and the cables upon internal interruptions or bad plug contacts. Check also the Platinum wires in the tank.
+  * When the current and power remain zero, check thoroughly the connected tank and the cables upon internal interruptions or bad plug contacts. Check also the Platinum wires in the tank. Try also to run the power supply without anything connected to see whether it acts as expected.
   * When the error 'Overload' or 'Short-circuit' occurs, check whether the power supply is suitable for the intended procedure. Check [[ps_choice|Choice of a power supply]].
@@ Line 9: / Line 9: @@
 <wrap em>//Select and Copy the text in the grey box here below, paste it into a new email message and fill in the requested items before sending it to [[support@consort.be|Consort support]] (click this to open your email editor). //
 </wrap>
 Please read also these packaging recommendations: [[ps_packaging|How to protect your power supply before shipping?]]
 <WRAP center round box 100%>

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