When a problem occurs, please check first thoroughly the following items before to decide to return the unit.
We need some information to be able to help. There are several manners to return this information which is requested in the grey box: you can print this page or export it as pdf and fill in the information at the desired location. It is also possible to: Select and Copy the text in the grey box here below, paste it into a new email message and fill in the requested items before sending it to Consort support (click this to open your email editor).
Please read also these packaging recommendations: How to protect your power supply before shipping?